First Direct has topped a list of 75 service providers for best customer service, in a survey that revealed internet-based banks and phone companies offered better customer service than high street banks. The bank was awarded a service rating of 89% in a survey of more than 14,000 high street shoppers, with praise for its staff attitude and 24-hour availability.
Barclaycard has released a breaking press ad in today's tabloid newspapers to promote its Freedom reward programme, which states that existing members can this weekend earn 5% ‘Reward Money’ when using their credit card at participating retailers, rather than the usual 1%. The detailed ad depicts the day's journeying of a man who notices the offer in the papers, and consequently visits a number of places to capitalise on it. The offer also runs over the 4/5 December weekend.
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