Wednesday, 9 February 2011

Customer Service - are you having a laugh!

Well known make of fridges and freezes Lec have a policy which they are "legally" obliged to make parts for any model for up to 8 years. Does that mean if they were not "legally" obliged it would be shorter time , maybe two years. That is unless there is demand for particular part or parts then they would continue to make them for sale in some instances.

In my case I have a Lec "retro" fridge and the door has dropped on it's hinges, I'm unable to source the hinge kit through Lec and so my fridge is only good for scrap. I've had this fridge for about eight years and after speaking to Lec at length today won't be buying any of their products in future - what's the point as I have no way of knowing when the spare parts will be taken off sale.

It also suggests to me their products are not built to last past eight years or maybe their products are built so well they never need new parts once they are more than eight years old.

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